Cookie Policy

Welcome to the cookies policy of Ion Industries Ltd (company number 10323679) (we, us, ION, Javelin) for site www.ionhq.co.uk and www.askjavelin.com (Site(s))

Our Site(s) use cookies to distinguish you from other users of our Site(s). This helps us to provide you with a good experience when you browse our Site(s) and also allows us to improve our Site(s).

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

Cookies may be delivered by us directly to you (first-party cookies) or delivered by one of our partners. Cookies can be either session cookies or persistent cookies. Session cookies enable Site(s) to recognise and link the actions of a user during a browsing session and expire at the end of each session. Persistent cookies help us recognise you and these are stored on your system or device until they expire, although you can delete them before the expiry date.

ION uses cookies for the following reasons:

For our products/platform:

  • To help us improve End Users’ experience
  • To fulfil API calls and integration requests to connect to various accounts
  • To help with data protection and spot fraudulent activity

For our Site(s):

  • To remember preferences and settings
  • To identify errors on the site and assess performance
  • To help us understand traffic data relating to our site, e.g. time and date of visit

We use the following cookies:

  • ‍Strictly necessary cookies. These are cookies that are required for the operation of our Site(s). These essential cookies are always enabled because our Site(s) won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our Site.  ‍
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Site(s) when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.‍
  • Functionality cookies. These are used to recognise you when you return to our Site(s). This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).‍
  • Targeting cookies. These cookies record your visit to our Site(s), the pages you have visited and the links you have followed. We will use this information to make our Site(s) and the advertising displayed on it more relevant to your interests.

How you can take control of cookies and similar technologies

You have rights to manage and turn off/on certain cookies as you wish from your browser settings, but you may not be able to use our applications or features of our Site(s) if cookies are disabled.

Please note that third parties may also use cookies, over which we have no control. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies. In light of recent changes to cookie practices in 2021 (with respect to the disablement of third party cookies on some browsers), we include below an updated list of the more popular browser types with hyperlinks showing how to adapt their cookie settings accordingly:

Where & how ION uses cookies

We use cookies in several places, and some examples from third parties are included below:

For our Site(s):

  • Google Ads
  • Google Analytics
  • Vimeo
  • Pardot                                            

If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.

CONTACT

For more information on the main cookies currently used, their purpose and their duration, please get in touch with us at support@ionhq.co.uk.

This Cookie Policy was last updated: 1 March 2024